Mercedes-Benz TestimonialsAt Crown Automobile, we strive to provide excellent customer service.
We invite you to read what our customers are saying about our staff and our automobiles.
New Sales | Pre-Owned Sales | Service
Sales - New
From John - 2013 GLK350
Sales - Bob Moody
March 20, 2013
All of the employees at Crown are very helpful and make purchasing the vehicle a very comfortable experience. You know what you are getting when you go there to purchase a vehicle.
From Robert - 2013 GLK350
Sales - Steve Carter
March 19, 2013
Salesman LISTENED and solved our concerns. He was very helpful. This is the second Mercedes we have bought from Steve Carter.
From Mark -2013 E350
Sales - Russell French
March 14, 2013
THE WHOLE EXPERIENCE WAS GREAT. My salesman, Russell French was friendly and very helpful with all of his product knowledge. Over all it was fast and friendly. I appreciated Crown Auto Store manager spending time with me while I was there and the fact that my salesman Mr. French contacted me several times after the sale to make sure all was well with my new car and answer any questions that I might have had.
From John -2013 GL350
Sales - Steve Carter
March 4, 2013
I have been driving Lexus for years and decided to make a change. I had a Mercedes years ago and loved it so I came back to you... I have been so very pleased with my car and my sales person..I have never had anyone be as thorough and attentive as he has been.. I am thrilled .. Thank you
From Mark -2013 C250
Sales - Greg Forrest
March 6, 2012
Have leased or owned several vehicles obtained at Crown and I am always very pleased with the vehicles, the service department and the ease and professionalism of the sales team.
From Jenny -2013 GL450
Sales - Steve Carter
March 4, 2012
Steve Carter, my salesperson, is a smart and GREAT addition to your sales team. He is very knowledgeable and articulate. When Steve said he would do something...he did it. It was my pleasure to deal with him. I have already recommended him to my sister-in-law. She has been to your showroom, but didn't have the pleasure of meeting Steve yet. The car is great as was the entire experience of purchase. I'm not sure the experience could be improved upon.
Sales - Pre-Owned
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From Lisa - 2010 E350
Sales - Steve Carter
March 25, 2013
Our sales director, Steve Carter, managed to satisfy both me and my husband with one vehicle. The entire staff at Crown worked to make sure our buying experience was hassle free. I feel that we received a fair deal on the vehicle we purchased.
From Frederick - 2011 C300
Sales - Willie Davis
March 2, 2013
Our Salesman, Mr. Willie Davis, was highly knowledgeable in his field. We were happy to have him answer all questions that we asked and he even provided information that we had not thought about in relation to our purchase. The vehicle-Mercedes-Benz, is like none other. Not only was the customer service exceptional, but the make, model, and style of our vehicle is one of a kind. We absolutely love our car and would definitley recommend visiting your Mercedes-Benz dealership to our family and friends. Our overall experience from start to finish was stress-free and helpful.
From Frederick - 2011 C300
Sales - Willie Davis
March 2, 2013
Our Salesman, Mr. Willie Davis, was highly knowledgeable in his field. We were happy to have him answer all questions that we asked and he even provided information that we had not thought about in relation to our purchase. The vehicle-Mercedes-Benz, is like none other. Not only was the customer service exceptional, but the make, model, and style of our vehicle is one of a kind. We absolutely love our car and would definitley recommend visiting your Mercedes-Benz dealership to our family and friends. Our overall experience from start to finish was stress-free and helpful.
From Michael - 2012 C250
Sales - Johnny Robertson
March 11, 2013
The very knowledgeable, professional & courteous sales staff.
Service
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From Jeffrey - 2009 S550
Sales - Scott Derryberry
March 6, 2013
My car did not get completed in one day because the tire was not in. George drove down to my office the following week and picked up my car to get the tire put on and then brought it back. That was big as it is difficult for me to get to the dealership in normal business hours. This was much appreciated.
From Debbie - 2006 C280
Sales - JW Johnson
March 15, 2013
Great Job. My car has a 150,000 + miles and I owe it all to the maintenance I had at your dealership. Please tell everyone thank you for taking the extra steps in providing excellent service. I always recommend your dealership. When my car reaches 155,000 miles I plan to buy antoher car from this dealership and start over again with Mercedes Benz. I love my Mercedes Benz and this dealership.
From Michael - 2012 E350
Sales - Scott Derryberry
March 14, 2013
Steve Carter has been our liason at the dealership since buying our vehicle. He is not a family or personal friend. No connection outside of the dealership. So, I am being objective in saying he has been truly remarkable in customer service and attention. By the far, the most knowledgable and helpful representative I have ever dealt with in any service business. Excpetional on every level.
From Corey - 2010 C300
Sales - Tory Barber
March 6, 2013
Service was great. Was in and out before estimated time given. The service rep was very professional and friendly. Great experience as it was my first time being there and I didn't know what to expect. Thank you!
From Kenneth - 2007 C230
Sales - JW Johnson
March 1, 2013
I have been a Crown customer since the early 80s. They are exceptional both in the showroom and the shop (for maintenance). The personnel present themselves very well and are very bright. I always enjoy just going to the dealership, whether to buy a vehicle or get mine serviced.
Keep up the good work. J.W.Johnson has been taking care of my cars for years and I really appreciate the job he does.
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